Any hair or spa appointment scheduled for 2+hours is required to provide a credit card to place on your guest file. Hair or Spa services cancelled or rescheduled within 48 hours or the original scheduled appointment are subject to a $50 cancellation fee to be charged to a credit card on file or in addition to the next salon or spa visit. Any services cancelled within 24 hours or less of original booked appointment are subject to a 50% charge of what original service would be. Again, this will be charged to either the credit card we have on file, or in addition to your next visit in the salon or spa. This will also include “No Show” appointments (failure to show for booked appointments without calling to cancel). If 3 appointments consecutively are cancelled/rescheduled or no show’ed, Zahra Salon & Spa will have the right to decline any pre-booked appointments from said guest.
We have a 7 day guarantee on the satisfaction of your service. If, for whatever reason, you are not happy with the result of your service and it did not reach the expectations of your consultation, we would be happy to have you come in for a complimentary service adjustment with the original service provider. This service adjustment must be called in within the 7 days of the original appointment. Should the service adjustment be over and above the original consulted coloring and pricing, this service may be subject to additional charges.
**All cancellation policies and corelating charges are subject to circumstance as well as Service Provider and Zahra SalonSpa Management discretion**
At Zahra Salon & Spa we realize that life happens and do our best to accommodate late arrivals. However, if the late arrival effects the following appointment, the time on your appointment may be cut short with no discount.
We ask that you turn your cell phones on silent when in the SalonSpa. We wish to provide a relaxed and peaceful atmosphere for all guests receiving services. If you need to take a phone call please do so in an area where services are not being performed.
In order to preserve our peaceful and tranquil environment, and for the comfort and relaxation of other guests enjoying their services we kindly request that you do not bring babies or small children with you to your scheduled appointment in the Spa or Salon.
Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Zahra Salon and Spa stylists and staff are dedicated to providing each of our guests with the highest level of services possible. As a result, only children with appointments will be permitted in the salon.
We greatly appreciate your compliance to our policies at Zahra Salon & Spa and hope you enjoy a relaxing experience with us!